Refund Policy

This policy covers payments made to gsjmedia for services bought through gsjmedia.co or under an engagement agreement, and forms part of our Terms of Service. Where a signed agreement sets different refund terms, that agreement governs the engagement it covers.

All fees, including initial setup, retainers and monthly service charges, are non-refundable once paid, except where this policy or the law says otherwise. We do not refund partial months, unused capacity, or the remainder of a period after a client-initiated cancellation. We sell work rather than access, and the cost of that work is incurred as it is performed.

Two offers sit outside this by their nature. Our lead lists, guides and blog content are free, so there is nothing to refund. Performance-based engagements such as our solar appointment work take nothing upfront. You pay a share only after a sale closes, so if no sale closes you pay nothing.

Where a refund applies, it is issued only to the original payment method used at the time of purchase. Refunds cannot be redirected to an alternate card, bank account or person.

Approved refunds are typically processed within 5 to 10 business days from the date the refund is approved. How long the money then takes to appear depends on your bank or card issuer and is outside our control.

Setup and onboarding fees. These cover work that happens once and immediately: domain purchase and DNS configuration, mailbox provisioning, warmup, ICP definition, TAM mapping and campaign build. Non-refundable once onboarding has started. If you pay and cancel before we begin, you get all of it back.

Monthly retainers. Billed in advance for a service period and non-refundable once that period has begun, including where you stop using the service partway through.

Subscription plans. Paid Local Business plans can be cancelled at any time, effective at the end of the billing period you have already paid for. You keep access until then and are not charged again. We do not pro-rate the current period. The free tier stays free and the website built on it remains yours.

Third-party and pass-through costs. Domains, mailboxes, data and enrichment credits, platform subscriptions, ad spend and payment-processor fees are non-refundable once spent or committed, regardless of campaign outcome. Where a domain or mailbox bought for you is transferable, we transfer it to you rather than refund it.

We refund, without argument, in these cases:

Duplicate or incorrect charges: you were billed twice, or billed the wrong amount.

Work never started: you paid and we had not begun onboarding or delivery.

We failed to deliver: we did not provide a service you paid for and could not put it right within a reasonable time.

We ended the engagement: where we terminate for a reason that is not your breach, we refund the unused portion of any prepaid period.

To cancel a retainer engagement, give 30 days’ written notice, matching the notice period in our Terms of Service. We keep working through the notice period and it is billable. Subscription plans can be cancelled at any time with no notice period.

If an approved refund cannot be completed because the account is closed, blocked or otherwise unable to receive it, we will notify you and work with you to find a lawful alternative route. We are not able to send a refund to an unrelated account, and we are not obliged to provide an alternative method except where the law requires it.

Contact us directly before initiating a chargeback. Most disputes are a misunderstanding about what was billed and are resolved in a day. If a chargeback is raised without contacting us first, we reserve the right to contest it with the card issuer using delivery records and correspondence, and we may suspend active work until it is resolved. Raising a chargeback for work that was delivered does not remove your obligation to pay for it.

Email info@gsjmedia.co with the subject line “Refund request” and include your name and company, the invoice number or payment reference, the date and amount paid, and the reason for the request.

We respond within 10 business days. If we need more information to assess the request we will ask, and the clock restarts when you reply.

Nothing in this policy limits rights you have under consumer or commercial law that cannot be waived by agreement. Where such a right conflicts with anything above, that right applies.

We may update this policy. Material changes will be reflected by the “Last updated” date at the top of this page, and the version in force when you paid is the one that applies to that payment.